f333 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how f333 ("f333", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "the User") who access or use the f333 online betting and casino platform at https://f-333.bet and all associated services, including the f333 mobile experience, customer support channels, and promotional communications.

This Policy applies to all personal data processed by f333 in connection with your use of the platform, regardless of the device or method by which you access it. It should be read alongside the Terms & Conditions and the Responsible Gaming policy, both of which form part of your overall agreement with f333.

By registering an f333 account or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the f333 platform and contact support to request account closure.

2. Data Controller

For the purposes of this Policy, f333 acts as the data controller in respect of personal data collected from users of the f333 platform. As data controller, f333 determines the purposes for which and the manner in which personal data is processed.

All enquiries relating to data protection, access requests, correction requests, and deletion requests should be directed to the f333 data support team:

Email: [email protected]
Subject line: Data Privacy Request

f333 aims to acknowledge all data-related requests within five (5) business days and to resolve them within thirty (30) days of receipt, consistent with applicable data protection requirements.

3. Data We Collect

f333 collects the following categories of personal data from users of the platform:

3.1 Identity and Contact Data

• Full legal name
• Date of birth
• Residential address (including city, district, and postcode)
• Mobile phone number
• Email address
• Government-issued photographic identification (e.g., National ID card, passport)
• Proof of address documentation (e.g., utility bill, bank statement)

3.2 Financial Data

• Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers)
• Bank account details where applicable (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other Bangladeshi banking institutions)
• Payment card details (Visa, Mastercard — card number, expiry, billing name) stored in tokenised form only
• Deposit and withdrawal transaction history
• Account balance records

3.3 Transactional and Gaming Data

• Betting history (sports, live betting, cricket, and other markets)
• Casino game session data (slots, live dealer, RNG games)
• Bonus claims, wagering activity, and promotion participation records
• Voucher redemption and Golden Bank loyalty transaction records
• Win/loss records and account balance movements

3.4 Technical and Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session timestamps, page views, click paths, and navigation patterns
• Login and logout timestamps
• Error logs and platform performance data

3.5 Communications Data

• Content of messages sent to f333 support via email or live chat
• Records of promotional communications sent to you and your engagement with them
• Complaint and dispute records

4. How We Collect Your Data

f333 collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically as you interact with the f333 platform, including via cookies, session tokens, and server logs.
• Third-party sources: Identity verification and fraud prevention data provided by KYC service providers, payment processors, and fraud detection agencies with whom f333 has data sharing agreements for the purpose of operating the platform securely.

5. How We Use Your Data

f333 uses the personal data it collects for the following purposes:

6. Legal Basis for Processing

f333 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contract between you and f333, including account registration, transaction processing, and delivery of gaming services.
• Legal obligation: Processing required to comply with applicable legal requirements, including KYC identity verification, anti-money laundering obligations, and financial record-keeping.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics, where these interests are not overridden by your privacy rights.
• Consent: Processing of data for promotional communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time by contacting support or adjusting your account communication preferences.

7. Data Sharing

f333 does not sell your personal data. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing partners receive the transaction data necessary to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party identity verification services receive the documentation and data necessary to complete required identity checks.
• Fraud prevention and AML services: Fraud detection and anti-money laundering screening providers receive relevant account and transaction data for risk assessment purposes.
• Game providers: Casino and betting game providers (including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe) receive session identifiers and bet data necessary to operate their games within the f333 platform.
• Legal and regulatory authorities: f333 may disclose personal data to competent authorities where required to do so by applicable law, court order, or lawful regulatory direction.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of f333's business, user data may be transferred to the acquiring entity as part of the transaction, subject to the same privacy protections set out in this Policy.

All third-party processors engaged by f333 are required to handle your personal data securely and only for the specific purposes for which it has been shared. f333 does not permit third-party processors to use your data for their own marketing or commercial purposes.

8. International Data Transfers

f333's primary operations serve users in Bangladesh. Where personal data is transferred to or processed by service providers located outside Bangladesh — for example, where a game provider's servers are hosted internationally — f333 takes steps to ensure that appropriate data protection safeguards are in place, including contractual data protection clauses with the relevant third party.

By using the f333 platform, you acknowledge that your data may be processed in jurisdictions outside Bangladesh in connection with the services described in this Policy.

9. Data Retention

f333 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with standard financial record-keeping requirements.
• KYC and identity documentation: Retained for a minimum of five (5) years following account closure or the date of the last transaction, whichever is later.
• Transaction records: Retained for a minimum of five (5) years to support financial audit obligations.
• Support and communications records: Retained for three (3) years from the date of the relevant communication, unless part of an ongoing dispute or regulatory matter.
• Technical and usage logs: Retained for up to twelve (12) months in identifiable form; thereafter retained in aggregated, anonymised form for analytics purposes.

Where data is no longer required and no legal obligation requires its continued retention, f333 will securely delete or anonymise it.

10. Security Measures

f333 implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the f333 platform.
• Encryption of sensitive stored data, including payment card details (held in tokenised form only) and identity documents.
• Role-based access controls ensuring that only authorised f333 personnel and contracted processors can access personal data, and only to the extent required for their specific function.
• Regular security assessments and vulnerability testing of platform infrastructure.
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

Notwithstanding these measures, no internet transmission or electronic storage system is entirely secure. f333 cannot guarantee absolute security of your data and encourages you to take steps to protect your own account, including using a strong unique password and enabling two-factor authentication where available.

11. Cookies and Tracking Technologies

f333 uses cookies and similar technologies on the platform for the following purposes:

• Strictly necessary cookies: Required for core platform functionality including session management, login state, and security tokens. These cookies cannot be disabled without impairing the platform's operation.
• Functional cookies: Used to remember your preferences such as display settings and language selection to improve your experience across sessions.
• Analytics cookies: Used to collect aggregated, anonymised data about how users navigate the f333 platform, enabling f333 to identify and resolve usability issues and improve the overall service.
• Fraud prevention cookies: Used to detect and prevent fraudulent access, unusual account activity, and bot-driven behaviour on the platform.

f333 does not use cross-site tracking cookies, advertising network cookies, or any technology designed to track your behaviour on websites or applications outside of the f333 platform.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent certain parts of the f333 platform from functioning correctly.

12. Your Data Rights

Subject to applicable law and f333's legal retention obligations, you have the following rights in relation to your personal data held by f333:

• Right of access: You may request a copy of the personal data f333 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to f333's legal retention obligations.
• Right to restriction: You may request that f333 restricts processing of your data in certain circumstances, for example while a correction request is being resolved.
• Right to object: You may object to processing of your data carried out on the basis of legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, contact the f333 support team at [email protected] with the subject line "Data Rights Request". f333 will respond within thirty (30) days. In some cases, f333 may need to verify your identity before processing a request.

13. Children and Minors

The f333 platform is strictly for adults aged 21 years and over. f333 does not knowingly collect or process personal data from individuals under the age of 21. If f333 becomes aware that personal data has been collected from a person under 21, that account will be closed immediately and any associated data deleted, subject to any legal obligations requiring its retention.

If you believe that a minor has registered an account on the f333 platform, please notify us immediately at [email protected].

14. Changes to This Policy

f333 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. Where changes are material, f333 will notify registered users via email to the address on their account and/or by displaying a prominent notice on the platform prior to the change taking effect.

The version of this Privacy Policy currently published at https://f-333.bet/privacy-policy supersedes all previous versions. The effective date at the top of this document reflects the date of the most recent revision. Your continued use of the f333 platform following the effective date of any updated Policy constitutes acceptance of the revised terms.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or f333's data practices, please contact the f333 data support team. All enquiries are handled in English.

Email: [email protected]
Subject line: Privacy Policy Enquiry

f333 aims to respond to all privacy-related enquiries within five (5) business days during normal operational hours (Bangladesh Standard Time, UTC+6).